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LeadMedico · HealthcareAkshay Dental, Pune — ~35% no-show reduction, day & night phone cover.
A three-chair dental practice running on a single receptionist and a paper diary. Twelve days after kickoff, every call is answered, every appointment is reminded, and the after-hours pipeline that was invisible is now booked into the calendar.
A small practice with a serious operational bottleneck.
Akshay Dental — three-chair dental practice
Pune, Maharashtra
One front-desk receptionist; paper diary; high after-hours enquiry volume
Roughly one in five appointments was a no-show.
The receptionist handled the phone, the front desk, billing and the diary at once. Calls during a procedure rang out; patients rarely called back.
Confirmed appointments arrived without structured reminders — the practice was losing close to 20% of its calendar to no-shows. Each empty slot was paid-for clinician and chair time that could not be billed back.
After-hours enquiries were the most painful leak: between 8pm and 9am, patients in pain or with billing questions called and got voicemail. Most went to the next clinic on Google instead.
Four LeadMedico modules, live in twelve days.
24/7 voice booking with symptom triage in Marathi, Hindi and English.
Online and chat-based booking synced to the practice diary.
Handles routine enquiries, pre-visit prep and rescheduling on WhatsApp.
Structured recall and reminder sequence — three touches before every appointment.
Measured 90 days after Day 31.
"The phone is finally answered every time — even on Sundays. The recall messages alone paid for the whole stack."— Practice owner, Akshay Dental
Placeholder case study — to be replaced with a verified customer story under signed permission.
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