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LeadWell · WellnessAI automation for salons, gyms and spas that live on repeat visits.
Across ~8 lakh salons, gyms and spas, a new customer costs far more than a returning one. LeadWell automates booking, gathers feedback after every visit, and wins back the customers who lapsed — measured against repeat visits, not seats sold.
Four leaks in a business built on coming back.
Booking depends on someone picking up.
When the front desk is mid-service, booking calls go unanswered. A customer ready to book now will often just not bother later.
Customers lapse silently.
A regular who stops coming rarely says why. Without a system watching visit gaps, a lapsed customer is simply lost — no signal, no recovery attempt.
Feedback is never collected, so problems repeat.
An unhappy customer leaves quietly and tells friends, not the owner. Without structured post-visit feedback, the same fixable issue keeps costing repeat business.
Loyalty is informal and forgettable.
Punch cards get lost; mental tallies get forgotten. Without a running loyalty programme, there is little structural reason for a customer to choose you over the next option.
The LeadWell module set.
Assemble only what your outlet needs. Setup fee equals 50% of your monthly recurring. Dependencies cascade automatically in the configurator.
Self-service appointment booking and confirmations on WhatsApp.
Collects feedback after every visit and flags unhappy customers fast.
Re-engages lapsed customers with targeted, well-timed offers.
A points-based loyalty programme run entirely over WhatsApp.
Auto-requests reviews and monitors sentiment across Google & JustDial.
Customer pipeline, loyalty tracking and attribution on GoHighLevel.
What a LeadWell outlet typically sees.
A salon chain, Pune.
The customer. A three-branch salon chain with a loyal but slowly drifting customer base.
The problem. Booking calls were missed during busy hours, and lapsed customers were never followed up.
The solution. WhatsApp Booking Automation, Post-Visit Feedback and AI Win-Back Campaigns, deployed in eleven days.
The outcome. Customers now self-book at any hour, and win-back offers bring a steady share of lapsed regulars back through the door.
"We finally know who stopped coming — and we have a polite way to invite them back before they're gone for good."— Owner, salon chain
Placeholder case study — to be replaced with a verified customer story.
From kickoff to a measurable 90-day outcome.
Configure
You assemble your LeadWell stack in the configurator and receive a transparent proposal.
Deploy
We set up booking, feedback, win-back and loyalty over WhatsApp, and connect your CRM. Daily progress updates. Full refund if scope is not delivered by Day 15.
Evaluate
The system runs live with real customers. If it is not the right fit, your monthly fee is fully refundable.
Measure
A quarterly review against repeat-visit rate, win-back conversion and feedback scores — the numbers, not the activity.
Questions salon, gym and spa owners ask first.
Yes. WhatsApp Booking Automation lets customers see availability and confirm a slot themselves — at any hour, even when your team is mid-service.
The CRM tracks each customer's visit pattern. When someone's gap exceeds their normal rhythm, the win-back campaign reaches out with a relevant offer.
Campaigns are timed and capped so outreach feels like a genuine invitation, not spam — and customers can opt out at any point.
The Confidence 30 Guarantee applies. If we miss the agreed scope by Day 15 you receive a full refund including setup; through Day 30 your monthly fee is refundable.
Build your LeadWell stack.
Choose your modules, see transparent pricing, and get a custom proposal — in under five minutes, no call required.
Build Your Wellness Stack