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Service Line 02 · The Capability Stack

One front door across WhatsApp, Instagram and web chat.

Lead capture, FAQs and transactional flows handled in the channel the customer already prefers — unified through Chatwoot, with seamless human handoff. Priced per resolved conversation, never per seat.

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What This Service Does

Every chat, every channel, one trained operator.

Conversational AI unifies the channels Indian customers actually use — WhatsApp Business, Instagram DMs and web chat — into one inbox, with an AI front line that handles routine traffic at any hour.

It captures leads, answers FAQs, runs transactional flows (booking, ordering, status checks) and hands off to a human the moment the conversation needs one. Every message is logged against the contact, so the next agent never starts a conversation from zero.

Through our Chatwoot agency licence, your team works from a single shared inbox — no app-switching between WhatsApp Web, Instagram and a website widget.

Who Uses It

For businesses where customers already chat, not call.

HealthcarePatient enquiries, pre-visit forms and appointment confirmations on WhatsApp. Real EstateLead capture, inventory matching and site-visit booking in chat. EducationParent enquiries and the admission funnel — in the parent's language. WellnessSelf-service booking and feedback over WhatsApp. HospitalityDirect orders and reservations that bypass aggregator commission. Professional ServicesFirst-touch enquiry screening so partners only see qualified conversations.
A Specific Use Case

A patient on WhatsApp at 11 pm.

A patient messages a clinic on WhatsApp at 11 pm: "Doctor is there tomorrow? Can you tell me Sunday charges?"

Conversational AI answers immediately in the patient's language, shares the next available slot, takes the booking, and sends a confirmation with prep instructions. By the time the practice owner opens her phone in the morning, the slot is on the calendar and the conversation transcript is logged against the patient's CRM record.

If the patient had asked something the bot was not confident about, the message would have been quietly escalated to a human — with the full prior context already on screen.

What It Replaces

What you were doing before.

The status quo is a stack of disconnected inboxes — and a lot of unanswered DMs.

  • WhatsApp Web open on someone's personal laptop
  • Instagram DMs checked once a day, when the owner remembers
  • A web chat widget no-one is staffing after 6 pm
  • FAQs answered by hand, the same questions every week
  • Conversations that started on one channel and were lost on another
  • No record of who said what — or whether anyone followed up
Pricing Anchors

Transparent starting points.

The WhatsApp Business channel starts at ₹1,500/month; industry-specific chat bots (patient, inventory, admission) start at ₹3,500/month. Setup is 50% of your monthly recurring, one-time. WhatsApp BSP fees are passed through at cost. Final pricing is confirmed in the configurator.

WhatsApp Business Channelfrom ₹1,500/mo

Verified WhatsApp Business API number with templated messaging.

Industry Chat Botfrom ₹3,500/mo

Patient, inventory or admission bot tuned to your vertical's vocabulary.

WhatsApp BSP Usageat cost

Per-conversation BSP fees billed through transparently — no markup.

Related Services

Conversational AI works best composed with these.

AI Voice AgentsOne front line for both the phone and chat — same context, same logs. CRM IntelligenceEvery conversation logged and attributed against the contact record. Reputation AutomationTurn a resolved conversation into a requested review, automatically.

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Configure your modules, see transparent pricing and get a custom proposal — backed by the Confidence 30 Guarantee.

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